1-hour online workshop for reception team lead/Practice Manager. Good customer service is becoming increasingly important in modern day General Practice to support a positive patient experience. With the introduction of Active Signposting, it is fundamental that all non-clinical staff within primary care consistently apply excellent communication skills with their [...]
Contact Us Who is this course designed for? Receptionists Managers Administrators Further Medical Terminology For all HCAs and non-clinical staff, it is advisable to attend the Medical Terminology Foundation Training prior to attending this course. This is an essential 2x 3 hour course* for all individuals who have not [...]
Contact Us Who is this course designed for? Receptionists Managers Administrators Communications and Active Signposting: Leading your Team Workshop This half-day course* will introduce Practice Managers and their deputies to active signposting and the policies and procedures needed to ensure that the system is implemented safely and efficiently [...]
Contact Us Who is this course designed for? Receptionists Managers Challenging Conversations: Workshop for Reception Managers This 3 hour training course* will introduce reception managers to models of leadership and the importance of critical conversations and performance management. We will discuss processes needed to ensure that systems [...]
Contact Us Who is this course designed for? Doctors Nurses Receptionists Managers Infection Prevention and Control Leads Course The Infection, Prevention and Control lead in GP practice is responsible for implementing evidence-based practice, challenging poor practice and ensuring robust audit and surveillance processes so infection risks are promptly detected, [...]
Overview This course allows Practice Managers to: Understand excellent customer service and the eight steps to success learn skills to lead the team to develop a service standard Understanding employee engagement direct actor scenarios relating to customer service and staff feedback 9.00 - Coffee and Registration Ice breaker Eight stages of [...]
In response to the Francis Report of 2013, Clarimed has developed an interactive course, which is relevant for both secondary and primary care establishments and for clinical and non-clinical staff members. The course has been described by one health trust as “very powerful”. This communication skills workshop looks at communicating values and uses an interactive actress workshop along with games [...]
Overview The programme enables understanding and learning in the following areas: The eight stages of customer service success Implementation of the communication competence Face to face staff feedback and appraisal The importance of strong leadership and teamwork Simple skills when handling complaints Aims That each delegate achieves a level of self awareness [...]
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