Leading your team: Workshop for Reception Managers

//Leading your team: Workshop for Reception Managers
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Who is this course designed for?

Receptionists Receptionists

Managers Managers

Leading your Team: Workshop for Reception Managers

This 1-day training course* will introduce reception managers to models of leadership and the importance of critical conversations and performance management. We will discuss processes needed to ensure that systems are implemented safely and efficiently within their practice. In response to the GP Forward View of April 2016, CMT Clarimed Training has developed this workshop, looking at the improvements made, pressures faced and the changing roles of non-clinical staff.

We will discuss the delegates approach to risk and the importance of understanding issues relating to practice protocols, supervision, competence and raising concern. Delegates will have access to relevant and up to date documents, videos and links on the CMT Clarimed Training website following completion of this course.

Course Objectives

• Learn skills to lead your team to implement a consistent service standard
• Understand the importance of effective competence assessment and coaching conversations
• Direct an actor workshop

Who attends this course?

Reception managers.

Prices start from £1298.98*

For more information about pricing and availability, please do get in touch: info@clarimed.co.uk

*Based upon a 7hr course run for 18 delegates. Additional expenses may apply.