Challenging Conversations: Workshop for Reception Managers

Challenging Conversations: Workshop for Reception Managers

This 3 hour training course* will introduce reception managers to models of leadership and the importance of critical conversations and performance management. We will discuss processes needed to ensure that systems are implemented safely and efficiently within their practice. CMT Clarimed Training has developed this workshop, considering pressures faced and the changing roles of non-clinical staff.

We will discuss the delegates approach to risk and the importance of understanding issues relating to practice protocols, supervision, competence and raising concern. Delegates will have access to relevant and up to date documents, videos and links on the CMT Clarimed Training website following completion of this course.

Course Objectives

• Learn skills to lead your team to implement a consistent service standard
• Understand the importance of effective competence assessment and regular team conversations
• Study Goleman’s leadership styles
• Analyse challenging conversation videos

Who attends this course?

Practice and Reception managers.

Prices start from £798*

For more information about pricing and availability, please do get in touch: info@clarimed.co.uk

*Based upon a 3 hr course for 15  delegates. Additional expenses may apply.