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Further Medical Terminology

Contact Us Who is this course designed for? Receptionists Managers Administrators Leading your Team: Workshop for Reception Managers For all HCAs and non-clinical staff, it is advisable to attend the Medical Terminology Foundation Training prior to attending this course. This is an essential 1-day course* for all individuals who [...]

Further Medical Terminology2020-01-02T20:56:22+00:00

Communications and Active Signposting: Leading your Team Workshop

Contact Us Who is this course designed for? Receptionists    Managers Administrators Communications and Active Signposting: Leading your Team Workshop This half-day course* will introduce Practice Managers and their deputies to active signposting and the policies and procedures needed to ensure that the system is implemented safely and efficiently [...]

Communications and Active Signposting: Leading your Team Workshop2019-12-03T16:29:29+00:00

Leading your team: Workshop for Reception Managers

Contact Us Who is this course designed for? Receptionists Managers Leading your Team: Workshop for Reception Managers This 1-day training course* will introduce reception managers to models of leadership and the importance of critical conversations and performance management. We will discuss processes needed to ensure that systems [...]

Leading your team: Workshop for Reception Managers2019-11-19T16:50:37+00:00

Infection Prevention and Control LEADS Course

Contact Us Who is this course designed for? Doctors    Nurses Receptionists   Managers Infection Prevention and Control Leads Course The Infection, Prevention and Control lead in GP practice is responsible for implementing evidence-based practice, challenging poor practice and ensuring robust audit and surveillance processes so infection risks are promptly detected, [...]

Infection Prevention and Control LEADS Course2019-12-08T15:27:46+00:00

Customer Service: Leading your team (1-day course)

  Overview This course allows Practice Managers to: Understand excellent customer service and the eight steps to success learn skills to lead the team to develop a service standard Understanding employee engagement direct actor scenarios relating to customer service and staff feedback 9.00 - Coffee and Registration Ice breaker Eight stages of [...]

Customer Service: Leading your team (1-day course)2019-04-24T15:03:24+00:00

Communicating Values Workshop

In response to the Francis Report of 2013, Clarimed has developed an interactive course, which is relevant for both secondary and primary care establishments and for clinical and non-clinical staff members. The course has been described by one health trust as “very powerful”. This communication skills workshop looks at communicating values and uses an interactive actress workshop along with games [...]

Communicating Values Workshop2019-11-19T14:31:31+00:00

Customer Service: Managing your Team

Overview The programme enables understanding and learning in the following areas: The eight stages of customer service success Implementation of the communication competence Face to face staff feedback and appraisal The importance of strong leadership and teamwork Simple skills when handling complaints Aims That each delegate achieves a level of self awareness [...]

Customer Service: Managing your Team2019-04-17T15:22:27+00:00