Course Agenda – Day 1
Registration and introductions
- Understanding the NHS, Primary Care, QOF and the CQF
- Recognising our values
- Quiz
Tea / Coffee
- Infection prevention control & hand washing
Lunch
- Dealing with repeat prescriptions
- brand Vs generic
- how to use Mims & BNF
- How do different practices run their prescription services
Tea
- Prescription Legislation and Staff Responsibilities
- Communication
- Confidentiality
- Educating patients in the practice polices
- Storage of scripts and drugs
- Administering an FP10
- Alerts
- Patient requests
- The electronic prescription service
Evaluations & Close
Course Agenda – Day 2
Coffee & Registration
- Ice breaker: Cracking the code to Terminology
- Running GP prescription services: comparing and contrasting practice systems
- Common tests and investigations within GP Practice
Coffee
- Common tests and investigation within GP practice
- Dealing with Stress: Effective Resilience Techniques
- Signposting exercise
Lunch
- Communication skills and customer service covering:
- Patient registration
- Equality and diversity
- Confidentiality
- Listening and questioning skills
- Communicating safely using SBARC
- The importance of teamwork: top tips
Tea
- Data Protection & patient confidentiality
