Receptionist Development Programme (Green)

//Receptionist Development Programme (Green)

RECEPTIONISTS ADMINISTRATORS MANGERS

Course Agenda – Day 1

 Registration and introductions

  • Understanding the NHS, Primary Care, QOF and the CQF
  • Recognising our values
  • Quiz

Tea / Coffee

  • Infection prevention control & hand washing

Lunch

  • Dealing with repeat prescriptions
    • brand Vs generic
    • how to use Mims & BNF
    • How do different practices run their prescription services

Tea

  • Prescription Legislation and Staff Responsibilities
    • Communication
    • Confidentiality
    • Educating patients in the practice polices
    • Storage of scripts and drugs
    • Administering an FP10
    • Alerts
    • Patient requests
    • The electronic prescription service

Evaluations & Close

 

Course Agenda – Day 2

Coffee & Registration

  • Ice breaker: Cracking the code to Terminology
  • Running GP prescription services: comparing and contrasting practice systems
  • Common tests and investigations within GP Practice

Coffee

  • Common tests and investigation within GP practice
  • Dealing with Stress: Effective Resilience Techniques
  • Signposting exercise

Lunch

  • Communication skills and customer service covering:
    • Patient registration
    • Equality and diversity
    • Confidentiality
    • Listening and questioning skills
    • Communicating safely using SBARC
    • The importance of teamwork: top tips

Tea

  • Data Protection & patient confidentiality

Evaluations & Close

2019-04-17T15:03:04+00:00