Actor Workshops

/Actor Workshops

Communications and Active Signposting: Leading your Team Workshop

Communications and Active Signposting: Leading your Team Workshop This 4-hour session will introduce Practice Managers and their deputies to   active signposting and the policies and procedures needed to ensure that the system is implemented safely and efficiently within their practice. They are encouraged to release their staff for level 1 and 2 [...]

Communications and Active Signposting: Leading your Team Workshop2019-04-24T15:35:35+00:00

Communications and Active Signposting Training for Primary Care Staff

   Aim:This 3 part training programme ensures staff competence with Active Signposting and guides the Practice Managers and GP champions to lead their team through the processes needed to ensure a safe and robust approach to this extended role.  OverviewLevel 1 and 2 Bronze training for Active Signposting and Communication Is designed to equip and [...]

Communications and Active Signposting Training for Primary Care Staff2018-02-15T14:10:03+00:00

3 Hour Communications & Customer Service Workshop

That each delegate achieves a level of self awareness so that their behaviour, thinking and service can be adapted to differing situations, ensuring a consistently excellent patient journey. The delegate will gain the skills to complete a customer service improvement plan (competence), at work, following attendance at this workshop. Overview The programme enables understanding and learning [...]

3 Hour Communications & Customer Service Workshop2017-01-17T08:43:53+00:00

Communicating Values Workshop

In response to the Francis Report of 2013, Clarimed has developed an interactive course, which is relevant for both secondary and primary care establishments and for clinical and non-clinical staff members. The course has been described by one health trust as “very powerful”. This communication skills workshop looks at communicating values and uses an interactive actress workshop along with games [...]

Communicating Values Workshop2017-01-17T08:43:53+00:00

Difficult Conversations: End of Life Communications Workshop

One Chance to Get it Right Difficult conversations and breaking bad news to families and patients have been identified as perhaps one of the most challenging aspects of health care and are often associated with the medical practitioner. However, since breaking bad news must be considered a process, including the actual moment of breaking bad news and also [...]

Difficult Conversations: End of Life Communications Workshop2017-01-17T08:43:53+00:00

Difficult Conversations in Safeguarding

Health Professionals are expected to recognise the needs of parents who may need extra help in bringing up their children and know where to refer to for help. Sharing such concerns with parents is a major challenge for practitioners. It requires a high level of interpersonal skills; being able to be authoritative and to ask questions about family life [...]

Difficult Conversations in Safeguarding2017-01-17T08:43:53+00:00

Communications & Customer Service Workshop (2 day course)

That each delegate achieves a level of self awareness so that their behaviour, thinking and service can be adapted to differing situations, ensuring a consistently excellent patient journey. The delegate will gain the skills to complete a customer service improvement plan (competence), at work, following attendance at this workshop.   Overview The programme enables understanding and [...]

Communications & Customer Service Workshop (2 day course)2017-01-17T08:43:54+00:00