Understanding Blood Tests & Prescriptions

//Understanding Blood Tests & Prescriptions


Receptionist Development Programme: Understanding Blood Tests and Prescriptions

1 Day

With the vision of relieving practice burdens and helping to release time, many practices are in the first stages of training their non-clinical workforce to expand their role, dealing with more clinical correspondence and information. In order to do this safely and efficiently and in response to the GP Forward View of April 2016, CMT Clarimed Training has developed various 1-day training programmes for GP reception and administration staff to train key skills and knowledge, allowing the delegates to return to the workplace with supporting information. This will further enable them to execute their role with a foundation understanding and an enthusiasm for delegates to self develop.

Throughout this highly interactive Receptionist Development Programme, delegates will have training on blood physiology, common tests in GP Practice and the importance of clear communication when handling all clinical tests and investigations. There is an interactive workshop covering prescriptions and the staff responsibilities relating to handling prescription requests. Delegates will have access to relevant and up to date documents, videos and links on the CMT Clarimed Training website following completion of this course.

Course Agenda – Day 1

9.00am – Coffee and registration

  • Related Terminology Simple Blood
  • Physiology Diagnosis vs Screening
  • Common Blood Tests: Haematology

Tea / Coffee

  • Common blood tests: Biochemistry
  • Communication with Pathology Departments


  • Drugs and their origins
  • How drugs can be used
  • Brand vs Generic
  • Routes of Administration


Legislation and Staff Responsibilities

  • Educating Patients in Practice Policies
  • Storage of Scripts and Drugs
  • Alerts and Patient Communication
  • Patient Requests

16.00 – Evaluations & Close