Receptionist Development Programme:
Effective Medical Chaperoning with Team Communication Workshop
According to the GMC and CQC Nigel’s Surgery information, Every GP practice should have a chaperone policy in place for the benefit of both patients and staff. Members of staff who undertake a formal chaperone role must have been trained so that they develop the necessary competencies required.
This course is appropriate for all clinical and non-clinical staff wishing to perform the role of a formal chaperone in a health care setting.
The benefits of high-quality teamwork in healthcare are well recognised. Effective team working has been shown to reduce medical errors and increase patient safety. An effective team also helps to reduced stress and improves job satisfaction. In this workshop we will look at different tools to enhance team communication and working practices within GP practice. Delegates will have access to relevant and up to date documents, videos and links on the CMT Clarimed Training website following completion of this course.
CHAPERONE TRAINING PROGRAMME
To complete a formal chaperoning training it is advised that the delegate:
- Attends this chaperoning training session.
- Arranges to spend time with a practice nurse/GP to gain practical skills required to chaperone.
- Answers all questions on the provided work sheet and have the answers checked by a clinical member of staff.
- Once confident, puts themselves forward for practical assessment. All sections of assessment should be achieved.
- At this point, training will be complete.
Course Agenda – Day 1
9.00am – Registration & Introduction
- What is a chaperone?
- What is an intimate examination?
- Why chaperones need to be present
- Patient rights
- Special circumstances
Tea / Coffee
- The role and responsibility of a chaperone
- Raising concerns
- Protocols and policies
- Ice breaker exercise
- NHS values and understanding our own values
- Communication workshop: communication tools for your team